Privacy Policy

PRIVACY POLICY

ZOYA PRET WEAR

Introduction
Information Collection
Use of Information
Marketing Updates
Your Rights
Contact Us

1. INTRODUCTION

At Zoya Pret Wear, protecting our customers' privacy is one of our top priorities. We value the trust you place in our brand and are committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use and protect it, who may have access to it, and what rights you have regarding your information.

Zoya Pret Wear operates exclusively in Pakistan. Customers place orders through our website, and order confirmations and related communications are handled through WhatsApp.

This Privacy Policy does not apply to third-party websites or services that may be linked to our website. Zoya Pret Wear is not responsible for the privacy practices of third-party platforms. We encourage customers to review the relevant privacy policies before sharing their personal information with those platforms.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Your use of our website is also subject to our applicable Terms and Conditions.

2. INFORMATION COLLECTION

Zoya Pret Wear may collect and use the following types of personal information when you visit our website, place an order, or communicate with us:

Personal Details: Your name, phone number, WhatsApp number, email address (if provided), and delivery address.
Order Information: Details of your purchases, including product names, sizes, colors, quantities, order history, and delivery preferences.
Custom Order Information: Measurements, design preferences, and other details you voluntarily provide when placing a customized clothing order.
Payment Information: Payment confirmations, transaction references, and relevant details required to verify advance payments and process orders.
Customer Communications: Records of your communications with us through WhatsApp, email, social media, or other official customer service channels.
Website Usage Information: Information about your interactions with our website, such as pages visited, products viewed, and general browsing activity, where such information is collected.
Technical Information: Information such as IP address, browser type, device type, and operating system, where collected through website technologies or service providers.

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and enhance the shopping experience. You may manage cookies through your browser settings, although disabling them may affect certain website features.

We collect only the information reasonably necessary for our business operations, order fulfilment, customer service, and other purposes explained in this policy.

3. USE OF INFORMATION

Zoya Pret Wear collects, maintains, and uses customer information for legitimate business purposes, including the following:

Order Processing: To receive, process, and manage orders placed through our website.
Order Confirmation: To contact customers through WhatsApp to confirm orders and verify order details.
Payment Verification: To verify advance payments and maintain relevant transaction records.
Delivery Services: To share necessary customer details with courier companies for the delivery of orders within Pakistan.
Custom Orders: To manage personalized clothing orders using the measurements and specifications provided by customers.
Customer Support: To respond to inquiries, complaints, feedback, and requests relating to products and services.
Returns and Exchanges: To review and manage eligible return, exchange, or defective-product claims in accordance with our applicable policies.
Business Improvement: To understand customer preferences and improve our products, website, and shopping experience.
Security and Fraud Prevention: To protect our business and customers against fraudulent activity, unauthorized transactions, and misuse of our services.
Legal Compliance: To maintain records and comply with applicable legal, accounting, and regulatory requirements.

Payment Information

Zoya Pret Wear follows the following advance payment requirements:

Normal Orders: A 50% advance payment is required to confirm the order.
Custom Orders: A 100% advance payment is required before the order is confirmed and processed.

We may retain relevant payment confirmations and transaction references for order verification, accounting, and record-keeping purposes. Customers should never share their banking passwords, PINs, or OTPs with anyone claiming to represent Zoya Pret Wear.

Sharing of Information

Zoya Pret Wear does not sell customers' personal information to third-party marketing companies.

We may share relevant information with trusted service providers when necessary to fulfil orders or operate our business, including courier companies, payment service providers, website service providers, and relevant authorities where disclosure is required by law.

We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant purpose.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

4. MARKETING UPDATES

Zoya Pret Wear may use the contact information provided by customers to communicate important information about their orders, including order confirmations, payment verification, delivery updates, and responses to customer inquiries.

These service-related communications are necessary for managing customer orders and are separate from promotional communications.

We may also send customers promotional updates about new collections, product launches, special offers, and other brand-related news where appropriate and permitted.

Customers who no longer wish to receive promotional communications may contact us through our official WhatsApp number or email address to request removal from promotional messaging.

Please note that opting out of promotional communications will not prevent us from sending essential messages regarding existing orders, payments, deliveries, or customer service matters.

If you communicate with us through WhatsApp, your use of that service is also subject to WhatsApp's own terms and privacy policy.

5. YOUR RIGHTS

At Zoya Pret Wear, we respect our customers' rights regarding their personal information.

You may contact us to:

Request information about the personal data we hold about you.
Request corrections to inaccurate or incomplete personal information.
Request deletion of your personal information where appropriate and legally permissible.
Request that we stop sending you promotional communications.
Raise questions or concerns about how your personal information is collected, used, or shared.

Certain information may need to be retained where required for accounting, legal compliance, order records, dispute resolution, or other legitimate business purposes.

We will review and respond to privacy-related requests within a reasonable period, subject to applicable legal requirements.

6. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact Zoya Pret Wear through our official customer service channels.

Business Name: Zoya Pret Wear

Operating Country: Pakistan

Orders: Through our official website

Order Confirmation: Through WhatsApp

WhatsApp Number: 03281771236

Email Address: zoya.pretwear@gmail.com

Website: www.zoyapretwear.com

We appreciate your trust in Zoya Pret Wear and remain committed to respecting your privacy and protecting your personal information.

Last Updated: October 2026