Return and Exchange Policy

Refund Policy

We currently do not offer refunds once an order has been delivered.

All purchases made through our website are considered final unless the product qualifies under our exchange policy below.

Exchange Policy

We gladly offer exchanges under specific circumstances to ensure you receive the correct product.

An exchange request will only be accepted if:

  • You received a damaged or defective product.
  • You received the wrong size from the one you ordered.
  • You received the wrong product or design compared to your confirmed order.
  • The product has a manufacturing defect.

Exchange Conditions

To be eligible for an exchange:

  • The request must be made within 3 days of receiving your order.
  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Proof of purchase (Order Number) must be provided.
  • Clear photos or videos of the issue may be required before approval.

Items Not Eligible for Exchange

We cannot accept exchange requests for:

  • Change of mind after purchase.
  • Incorrect size selected by the customer (please check our Size Chart before ordering).
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Minor color variations caused by photography, lighting, or different screen settings.
  • Exchange requests submitted after the allowed exchange period.

Exchange Process

  1. Contact our customer support within 3 days of receiving your parcel.
  2. Share your order number along with clear pictures of the product.
  3. Our team will review your request.
  4. If approved, we will provide instructions for returning the item.
  5. Once the returned item passes inspection, your replacement will be dispatched.

Shipping Charges

  • If the exchange is due to our mistake (wrong item, wrong size sent by us, or defective product), Zoya Pret will bear the shipping costs.
  • If the exchange is requested for any other approved reason, the customer may be responsible for the shipping charges.

Product Availability

Exchange items are subject to stock availability.

If the requested size or product is unavailable, our customer support team will assist you with an alternative solution.

Quality Assurance

Every product is carefully inspected before dispatch. However, if you experience any issue with your order, please contact us as soon as possible so we can assist you promptly.

Need Assistance?

If you have any questions regarding returns or exchanges, feel free to contact our customer support team through our Contact Us page or via our official social media channels.